Gone are the days when car mechanics diagnosed car problems by looking under the hood. With digital disruptions invading all walks of life, the automotive and aftermarket industries have evolved drastically. From car mechanics opening the bonnet to look for a possible breakdown, to modern technicians getting notified about the issue on their computer screens, the car repair and maintenance sector has changed.
The industry is also highly driven by today’s customer behavior and expectations. According to a study by Accenture, nearly half of all drivers surveyed do not want to physically go to a workshop or dealer service location to get their car repaired. It says drivers and customers prefer frictionless after sales and service and they are willing to pay more for it. They research everything on the internet, and hence auto service shops and independent garage owners must provide access to all vehicle maintenance options through their website and social media platforms.
This blog will take you through the roles and impacts of emerging technologies on the automotive aftermarket. Read on to know how digital transformation in automotive is reshaping garage chains, independent workshops, and car dealerships.
Vehicle Telematics and Remote Diagnostics
A telematics system constantly monitors and shares data from the vehicle to the outside world. Vehicle telematics collects information and metrics such as the vehicle’s fuel consumption, the working condition of its spare parts, and possible wear and tear. This information is relayed over to the vehicle owner through the wireless medium. The vehicle sends alerts of possible malfunctioning or breakdown in the car to the driver or passengers. Repair and maintenance providers receive this information in a remote monitoring system, and automatically schedule service appointments and keep a check of the overall vehicle health. They also use the data to identify the exact part that needs to be repaired or replaced in a vehicle make and model.
Big Data and Predictive Analytics
Big data and predictive analytics remove the guesswork from car maintenance and gives accurate data about when and why the vehicle needs maintenance or replacement. Advanced analytics gives detailed information about the exact vehicle part that needs replacement, and saves the workshop people a lot of time in identifying the broken part. Data is collected digitally and fed into a monitoring system, which is shared with the connected workshop, giving them real-time monitoring and performance analysis.
Connected Car Technology
Connected cars are no less than computers on wheels. The connected car technology keeps the driver always connected with his vehicle through cloud-based storage and wireless connectivity. The system constantly monitors the devices you are connected to, the places you frequently visit, helps you find a parking spot, and alerts you whenever your car needs a service or maintenance. The system also looks for the owner’s schedule and a convenient time slot with the workshop or repair shop, and automatically books an appointment.
How Gateway Digital can help?
Gateway Digital offers futuristic automotive solutions that help in streamlining and automating end-to-end processes for garages, workshops, and automotive dealers. We have a rich portfolio of offerings around custom solutions, products, and frameworks for automotive players. Some of our solutions include Workshop Capacity Planner, Digital Work Order, Dealership Management Performance Dashboards, Service Intelligence Dashboard, Customer Service Portal, Telematics Predictive Analytics System, and many more. To know more about our garage and dealership solutions, visit www.gatewaydigital.no or write to us at hello@gatewaydigital.no.
The industry is also highly driven by today’s customer behavior and expectations. According to a study by Accenture, nearly half of all drivers surveyed do not want to physically go to a workshop or dealer service location to get their car repaired. It says drivers and customers prefer frictionless after sales and service and they are willing to pay more for it. They research everything on the internet, and hence auto service shops and independent garage owners must provide access to all vehicle maintenance options through their website and social media platforms.
This blog will take you through the roles and impacts of emerging technologies on the automotive aftermarket. Read on to know how digital transformation in automotive is reshaping garage chains, independent workshops, and car dealerships.
Vehicle Telematics and Remote Diagnostics
A telematics system constantly monitors and shares data from the vehicle to the outside world. Vehicle telematics collects information and metrics such as the vehicle’s fuel consumption, the working condition of its spare parts, and possible wear and tear. This information is relayed over to the vehicle owner through the wireless medium. The vehicle sends alerts of possible malfunctioning or breakdown in the car to the driver or passengers. Repair and maintenance providers receive this information in a remote monitoring system, and automatically schedule service appointments and keep a check of the overall vehicle health. They also use the data to identify the exact part that needs to be repaired or replaced in a vehicle make and model.
Big Data and Predictive Analytics
Big data and predictive analytics remove the guesswork from car maintenance and gives accurate data about when and why the vehicle needs maintenance or replacement. Advanced analytics gives detailed information about the exact vehicle part that needs replacement, and saves the workshop people a lot of time in identifying the broken part. Data is collected digitally and fed into a monitoring system, which is shared with the connected workshop, giving them real-time monitoring and performance analysis.
Connected Car Technology
Connected cars are no less than computers on wheels. The connected car technology keeps the driver always connected with his vehicle through cloud-based storage and wireless connectivity. The system constantly monitors the devices you are connected to, the places you frequently visit, helps you find a parking spot, and alerts you whenever your car needs a service or maintenance. The system also looks for the owner’s schedule and a convenient time slot with the workshop or repair shop, and automatically books an appointment.
How Gateway Digital can help?
Gateway Digital offers futuristic automotive solutions that help in streamlining and automating end-to-end processes for garages, workshops, and automotive dealers. We have a rich portfolio of offerings around custom solutions, products, and frameworks for automotive players. Some of our solutions include Workshop Capacity Planner, Digital Work Order, Dealership Management Performance Dashboards, Service Intelligence Dashboard, Customer Service Portal, Telematics Predictive Analytics System, and many more. To know more about our garage and dealership solutions, visit www.gatewaydigital.no or write to us at hello@gatewaydigital.no.
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