Digital Innovations that Redefine Automotive Aftersales and Maintenance

Gone are the days when car mechanics diagnosed car problems by looking under the hood. With digital disruptions invading all walks of life, the automotive and aftermarket industries have evolved drastically. From car mechanics opening the bonnet to look for a possible breakdown, to modern technicians getting notified about the issue on their computer screens, the car repair and maintenance sector has changed.

The industry is also highly driven by today’s customer behavior and expectations. According to a study by Accenture, nearly half of all drivers surveyed do not want to physically go to a workshop or dealer service location to get their car repaired. It says drivers and customers prefer frictionless after sales and service and they are willing to pay more for it. They research everything on the internet, and hence auto service shops and independent garage owners must provide access to all vehicle maintenance options through their website and social media platforms.

This blog will take you through the roles and impacts of emerging technologies on the automotive aftermarket. Read on to know how digital transformation in automotive is reshaping garage chains, independent workshops, and car dealerships.

Vehicle Telematics and Remote Diagnostics   

A telematics system constantly monitors and shares data from the vehicle to the outside world. Vehicle telematics collects information and metrics such as the vehicle’s fuel consumption, the working condition of its spare parts, and possible wear and tear. This information is relayed over to the vehicle owner through the wireless medium. The vehicle sends alerts of possible malfunctioning or breakdown in the car to the driver or passengers. Repair and maintenance providers receive this information in a remote monitoring system, and automatically schedule service appointments and keep a check of the overall vehicle health. They also use the data to identify the exact part that needs to be repaired or replaced in a vehicle make and model.

Big Data and Predictive Analytics

Big data and predictive analytics remove the guesswork from car maintenance and gives accurate data about when and why the vehicle needs maintenance or replacement. Advanced analytics gives detailed information about the exact vehicle part that needs replacement, and saves the workshop people a lot of time in identifying the broken part. Data is collected digitally and fed into a monitoring system, which is shared with the connected workshop, giving them real-time monitoring and performance analysis.

Connected Car Technology

Connected cars are no less than computers on wheels. The connected car technology keeps the driver always connected with his vehicle through cloud-based storage and wireless connectivity. The system constantly monitors the devices you are connected to, the places you frequently visit, helps you find a parking spot, and alerts you whenever your car needs a service or maintenance. The system also looks for the owner’s schedule and a convenient time slot with the workshop or repair shop, and automatically books an appointment.

How Gateway Digital can help?

Gateway Digital offers futuristic automotive solutions that help in streamlining and automating end-to-end processes for garages, workshops, and automotive dealers. We have a rich portfolio of offerings around custom solutions, products, and frameworks for automotive players. Some of our solutions include Workshop Capacity Planner, Digital Work Order, Dealership Management Performance Dashboards, Service Intelligence Dashboard, Customer Service Portal, Telematics Predictive Analytics System, and many more. To know more about our garage and dealership solutions, visit www.gatewaydigital.no or write to us at hello@gatewaydigital.no.

Center of Excellence- Building Intelligent Solutions for the Enterprises of Tomorrow

Digital transformation has led to the adoption of emerging technologies and the implementation of new processes across businesses. Whether you are a startup or a large corporate, you need to keep up with the changing trends to emerge successfully.

Making the right strategic decisions and implementing the right tools to drive innovation can help businesses to tackle this disruption. For this, you need to hire the right technology and digital partner, who can study your business requirements and help you implement the apt solution that solves your business challenges.

Does your business need help with making strategic decisions and implementing the right technologies and tools? The Center of Excellence (CoE) model from Gateway Digital can help! Read on to find out more about this engagement model.

What is Center of Excellence (CoE)?

The Center of Excellence is an engagement model that features a team of experts in technology, consulting, digital transformation, and product innovation, and focuses on understanding the specific business requirements of the client and driving change in the technology landscape. The team works closely with the client to envision and execute the project.

The CoE consists of a core team and project-specific run teams, that are identified and agreed upon during the different stages of the engagement with the client.

Core Team: The core team will be involved throughout the tenure of the project. This team can be based on-site or offshore based on project needs. The core team will envision product development, perform necessary technical, management and coordination activities, and be the single point of contact for the customers throughout the engagement period. This team will identify the right resources for each stream and manage the project development teams while adhering to the project delivery milestone.

Project-Specific Run Team: The run team is an on-demand team responsible for project execution. This flexible team will work with the core team to address specific project requirements and enable timely project delivery.

Benefits of Center of Excellence 

The Center of Excellence provides business consulting and works as a virtual product development team. Here are the key benefits of the CoE model.

Higher Accountability: The customer team will be directly involved in the entire project planning process. They can evaluate the strengths and weaknesses of the work process and make necessary changes in the progress of the project. The assigned core team and project teams report to the customer team on the project status, giving the customer higher accountability.

Continuous Development and Delivery: When the customer has an expert team working dedicatedly for the project, the customer requires less time to improve the existing functionality and roll-out new features. All the assigned resources have a deep familiarity with the project, due to which the changes can be implemented faster and without major errors. The team is well-structured, and regular meetings and status reviews will help everyone to be on the same page.

Cost-Effectiveness: Having a dedicated CoE team is economically more effective than having individual software developers. It improves productivity and reduces the cost of multiple hires while bringing transparency and control in the actual investment required.

Faster and Flexible Workflows: The core team and project-specific teams are more scalable and agile. They are also more open to iterations and changes in the project scope.

At Gateway Digital, we understand that when it comes to innovation and digital transformation, there is a lot of scope for product envisioning and management. Our dedicated execution teams work with the client teams and offer services in the areas of technology consulting, digital transformation, and product innovation across diverse domains. Our Center of Excellence (CoE) teams help businesses to bring innovative solutions and services to life with quality product envisioning. To know more about us and the engagement model, get in touch with us at hello@gatewaydigital.no or visit https://gatewaydigital.no/center-of-excellence/.